FAQs

 

Payments

We accept payment through all major credit cards and PayPal.
The charge will be in the same currency as the prices you see at checkout. The order total includes the Sales Tax amount and shipping.  You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Order confirmation

Shortly after completing your purchase, you will receive an email with a summary of your order details. After verifying availability of the item(s), we will prepare the parcel for shipment and confirm your order by sending you the invoice by email.
If you do not receive your order confirmation email within 24 hours from completing your purchase and are not sure if your order has been correctly processed, please do not hesitate to contact us.

Pre-ORDER

We offer the possibility to pre-order certain styles.  The delivery timeframe for pre-order products is noted in each product description. Should you wish to purchase a pre-order item and any regular item(s), a “mixed” order, we recommend you place separate orders to expedite delivery.  You will be charged for a pre-order (or mixed order) at the time of order placement and an email confirmation will be emailed to you.  Once your total order is ready we will ship it and send you an email shipping confirmation with a tracking number. Our standard policy for returns applies: you are able to return within 7 days of delivery.

returns

Products may be returned by mail within 7 days of purchase. NAWDRË collections are only sold on beyourownvogue.com. Merchandise that has been altered is not returnable. Please contact us for more information. Online returns are not eligible for a refund, and can only be returned for exchange or store credit. We will send you a confirmation email as soon as we have requested the refund.

Require assistance

You can contact us (Monday to Friday 9am – 11pm CST)